Customers -- Try to find the answers to your questions here. If you do not find what you need here, feel free to call us at 410-788-1148, or to email us at firstname.lastname@example.org.
The new server provides all hosting clients with a web-based Control Panel. The Control Panel will let you manage email accounts, set up spam controls, check web site traffic stats, and much more. You can reach your control panel by logging in at https://maiatech.com/cpanel with your FTP username and password.
Your web hosting account may come with one or more email accounts. You can create and manage email accounts under your domain using the Control Panel. If you have trouble using the control panel, please email us a request to set up and email account. Tell us the address you want and the password you'd like the account to have. We can usually set up mail accounts within a few business hours.
Email addresses can be of two types:
Setting up your mail program: POP Mail program settings vary from program to program, so we do not offer step by step instructions for all email programs. The basic information is the same, and you'll need to figure out where these settings go in your own email program:
Getting your mail when you are away from your computer:
The new server strictly enforces disk space quotas, including Mailbox size limits. The default size for mailboxes is 10MB. It is very important that you set up your mail program so that it removes messages from the server after retrieving them to your computer. In some programs this is a checkbox "Leave Messages on Server" that should be UNCHECKED. In other programs, this is a checkbox "Remove Messages from Server" that must be CHECKED.
When your mailbox quota is almost full, you will receive an email warning you to clean out your mailbox. After you have exceeded your mailbox quota, then your mail will be held in a queue for up to four hours, giving you a chance to collect your mail and clear your mailbox. If you do not clear your mailbox, them mail will start to bounce if it is held in queue for too long.
Web site stats are now part of your Control Panel. You will see several options under the Statistics section. Webalizer Stats and AW Stats are probably the best analized and most clearly presented choices there.
The control panel has a feature under the CGI Scripts section, that will make HTML code that you can copy and paste into your page whereever you want a count of the number of hits on that page.
There is a Perl Script in the public CGI directory called FormMail.cgi which is a very flexible tool for taking the results of HTML forms, formatting and sorting them, and emailing them to you. It has a lot of features, and this link takes you to the author's intructions for all those features.
For those who want a quick overview, the action of your form needs to be "http://yourdomain.com/cgi-sys/FormMail.cgi", and then you need to insert several hidden fields into your HTML form, to control how your form is sorted and who it is emailed to. Read the author's instructions, and it should be clear. If it is not, I will set up any form to work with FormMail for $25 and up, depending on the number and type of fields on the form.
Everyone has access to the FormMail script mentioned above.
PHP Scripting Tips
If you have CGI access, then you also have PHP scripting privileges as well. PHP files will run in any of your HTML directories under the "public_html" directory, if they are named with and extension of .php, .php3, or .phtml. Your default PHP "include" directory is the "phpinc" directory located outside the public_html directory. This is a good place to put pieces of code that contain MySQL database passwords and other sensitive data. It is also a good place to put PHP code that you don't want the designer to mess up when they edit pages.
The new Control Panel has a feature called Web Protect under the Site Management section, which makes it easy to create password protected folders and manage the usernames and passwords for them.
You can also create and manage these areas manually, if you prefer. Click Here for detailed instructions on manually setting up password protected areas.
Although we take great pains to make our servers secure from hacker intrusion, there are several things that you need to do to make sure that any any sensitive data that is part of your web site or is collected by forms on your website is really safe.
The safest method is to never store sensitive data, such as credit cards, on the server at all. For example, have your SSL pages which collect credit cards post them directly to secure payment gateways, such as Authorize.net, Signio.com, LinkPoint.Com, etc. The second safest is to encrypt any sensitive data that is going to remain on the server.
An SSL "Secure Server" only protects the data as is passes from client's browser to the server or back. It does not protect the data while it resides on the server. It is important to understand that the SSL web serving protocol is not some "magic sheild" that protects everything on your site. It specifically guards the communications between browser and server from digital "evesdroppers" and nothing more.
For more ideas on how to guard sensitive data Click Here.
Also understand that MaiaTech accepts NO LIABILITY for any damages or losses of ANY KIND resulting from information on our servers being taken, viewed, or destroyed by unauthorized persons.
Basic Hosting comes with an SSL server area sharing the
MaiaTech SSL certificate. To use this, any page on website can be viewed at a secure URL similar to this https://secure.maiatech.com/~yourusername/pagename.html
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